Retail & Customer Service Skills Program

 

Goodwill Industries of Rhode Island's retail & customers service skills training program (RACS) is a 12 week, 216 hour course that prepares participants specifically for entry level retail/sales positions by concentrating on customer service through sales and service. Enrollees will participate in classroom instructionusing a competency based system of instruction. The training curriculum has been developed to align with the national retail skills standards and prepares individuals for the National Professional Certification in Customer Service. Each enrollee will complete a paid internship (on the job training) and will compete a retail portfolio containing documentation of skills and knowledge. Each enrollee will also receive wrap around services including case management, job development, job placement and job retention.

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